Terms and Conditions
Version: November 2018
These terms will apply when you buy any products from us. Please read them carefully and make sure you understand them before ordering from our site. Please note that before placing an order you will be asked to agree to these terms. If you do not accept these terms, we won’t be able to process your order.
We amend these terms from time to time. Please look at the top of this page to see when these terms were last updated. Every time you order products from us, the terms in force at the time of your order will apply.
Our Website and Personal Data
Descriptions and Product Information
All products displayed on this website are for illustrative purposes only and available only whilst stocks last. Although we have made every effort to reflect product colours as accurately as possible, we are unable to guarantee that your computer’s display of the colours accurately reflects the true colour of the products.
All drawings, photos, descriptive matter, specifications and advertising issued on this website and any descriptions, photos or illustrations contained in Paul Smith’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the products described in them and they will not form part of the contract with you.
You can purchase our products through our online checkout process or by telephone. Please refer to the Telephone Sales section below for the numbers.
Our shopping pages will guide you through the steps you need to take to place an order with us through our website. Our order process allows you to check and amend your order before submitting it to us. Please take the time to read and check your order at each stage of the process.
After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted by us and we reserve the right at all times and at our sole discretion to refuse to accept any orders. We will confirm our acceptance to you by sending you an e-mail that confirms that the products have been despatched. The contract between us will only be formed when we send you this despatch confirmation.
If we are unable to supply you with a product, we will inform you by e-mail and we will not process your order.
The prices displayed on this international site are quoted in GB Pounds, Euros, US Dollars, AUS Dollars, HKD Dollars and DKK Danish Krone. Prices for our products may change from time to time, but changes will not affect any order you have already placed.
Prices quoted in GB Pounds and Euros include VAT at 20% (UK Tax) and are subject to change if the applicable rate of VAT changes before your order is accepted. If your delivery address is outside the USA, Thailand and Singapore you may browse and purchase from either the GB Pounds price list or the Euro price list, by the use of the currency widget located on the top right of the page.
Products that are to be delivered outside of the European Union and outside the United States of America, Thailand, Singapore and Hong Kong that are purchased in Euros, GB Pounds or DKK Krone will have a VAT deduction applied within the checkout when a valid delivery address is entered, and your package will be sent DDU (Delivery Duty Unpaid). Your order may then be subject to import duties and taxes which are applied when the delivery reaches its destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for paying any such local sales tax or import duties arising at the delivery destination, as these are not included in the price of the products. Import duty or tax costs will be invoiced directly to you from the courier or an import broker. We recommend you contact your local customs authority to determine a landed cost price prior to placing your order.
If you are visiting this site from the United States of America, you can only purchase our products in US Dollars from United States area of this site. All relevant taxes and duties are included in the US Dollar prices displayed on this site, apart from Sales tax which is automatically applied to your order during the checkout process in accordance with individual state regulations if your delivery address is in California, New York, Nevada, Colorado, District of Columbia, Georgia, Illinois, Maryland, Michigan, Minnesota, New Jersey, North Carolina, Oklahoma, Pennsylvania or Washington. All packages sent to the United States will therefore be sent DDP (Delivery Duty Paid) via FedEx or other such courier.
If you are visiting this site from Thailand or Singapore you can only purchase our products in US Dollars from the Asia area of this site. All relevant taxes and duties are included in the US Dollar prices displayed on this site. All packages sent to Thailand or Singapore will therefore be sent DDP (Delivery Duty Paid) via FedEx or other such courier.
If you are visiting this site from Hong Kong you can only purchase our products in HKD Dollars from the Hong Kong area of this site. All relevant taxes and duties are included in the HKD Dollars prices displayed on this site. All packages sent to Hong Kong will therefore be sent DDP (Delivery Duty Paid) via FedEx or other such courier.
If your order is for delivery to Australia or New Zealand you can purchase our products in AUS Dollars, GB Pounds or Euros. All relevant taxes and duties are included in the AUS Dollar prices displayed on the Australian area of this site and all packages purchased in AUS Dollars will therefore be sent DDP (Delivery Duty Paid) via FedEx or other such courier. If you purchase from either the GB Pounds price list or the Euro price list your package will be sent DDU (Delivery Duty Unpaid) according to the procedure for products delivered outside the European Union referred to above.
All prices for our products exclude postage and packaging, which will be charged at the rates advised to you during the checkout process before you confirm your order. To check relevant delivery charges, please refer to our Shipping Information page.
Despite our best efforts, it is possible that some of the products on our site may be incorrectly priced. If we discover an error in the price of the products you have ordered we will contact you to let you know. You then have the option of continuing with the purchase at the correct price or to cancel the order. We will not process your order until we have your instructions. If we haven’t been able to contact you using the details you provided during the order process, then we will treat the order as cancelled and let you know in writing.
Your payment shall not be deemed to have been received by us until we have received payment in cleared funds.
If you exercise a right to cancel your order but the products have already been dispatched, please follow the Returns Procedure set out below Returns and Exchanges.
How to Pay
You can only pay for products using a debit card, credit card, PayPal, Amazon Pay, WeChat Pay, Alipay, Klarna Pay now or e-vouchers (see below). Please refer to our Payment Methods page for the debit and credit cards we accept.
Payment for the products and all applicable delivery charges will be taken at the time of ordering.
Paul Smith Gift Card and Stored Credit
Paul Smith gift cards are available as follows:
|Currency||Minimum||Maximum||Expiry||Available to Purchase||Available to Spend|
|GBP||￡20||￡1,000||24 months||UK participating Paul Smith shops & paulsmith.com/uk||UK participating Paul Smith shops & paulsmith.com/uk|
|USD||$25||$1,000||24 months||US participating Paul Smith shops||US participating Paul Smith shops|
The Paul Smith gift card can only be spent at participating shops.
The value of any purchases will be deducted from the value on the gift card. No change will be given. Any remaining balance can be used before expiry for future purchases, and you can check the balance online or in participating stores
The gift card cannot be redeemed or exchanged for cash or vouchers.
The Paul Smith gift card is like cash so please be careful as we cannot be held responsible for lost, stolen or damaged cards or for any unused amounts on those cards. The Paul Smith gift card is not a cheque guarantee, credit or charge card.
If we do not receive payment from the purchaser’s bank or card company for the initial purchase of the gift card, the card and its value will be cancelled.
Paul Smith reserve the right to refuse to accept a gift card in payment or part payment of any item where it reasonably suspects that the card or any amount on it may have been stolen or obtained in another illegal way
You can buy a digital gift card from us by following the instructions on the website and once your payment has cleared, the digital gift card will be sent to the recipient’s email address that you set out in your order. The recipient will be responsible for its safekeeping and proper use. From time to time digital gift card can get caught up in spam filters, and the recipient should make sure they check these filters.
We cannot be held responsible for any digital gift card which is emailed to an incorrect address that you supplied, or which is lost, stolen or deleted. We also cannot take responsibility for digital gift card that cannot be delivered to the recipient’s email address because of spam filters, firewalls or other security measures operating on their system, capacity of their mailbox or any other factors outside our control.
The digital gift card will contain a voucher code and the recipient will be required to register an account at www.asilahsap.com so that they can redeem the digital gift card as stored credit. They can view the balance when they log into their account, and when submitting an order they will be given the option to redeem the stored credit at checkout. The recipient can spend above the stored credit value using their debit/credit card or PayPal to pay the difference, or spend less, in which case the remaining stored credit will stay on their account for future use.
Online orders paid for with stored credit that are subsequently returned or cancelled will be refunded as stored credit.
Only gift cards purchased online can be refunded within 14 days of purchase if the card has not be used.
All refunds/exchanges of goods purchased with the PS gift card will be made in accordance with Paul Smith’s Returns Policy. This does not affect your statutory rights.
You can order from us by telephone;
From EU landlines only:
00800 222 444 55 (our international free phone number - please ensure you phone a double 0 before the 800) call between 08.00 and 18.00 GMT Monday-Friday except public holidays in England.
From all countries:
+44 (0)115 9685979 call between 08.00 and 18.00 GMT Monday-Friday except public holidays in England. Standard call rates apply.
From the USA
1 866 900-8460 call between toll free 09:30-17:30 EST Monday-Friday except public holidays in the USA
Shipping & Delivery
We will take all reasonable steps to deliver your products within the periods set out in our Shipping Information area. However, delivery times are subject to stock availability, and to possible delays due to credit card authorisation, compliance with customs controls and other factors outside our control. We will advise you as soon as practicable if there is a delay or likelihood of delay in the supply of products. If the products cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us. Please note that delivery of your order may take longer during sale or other busy periods.
We can only ship to countries featured in the shipping list on our Shipping Information page. Please note that we do not ship to PO Boxes.
If an incorrect destination country is selected during the checkout process, or the address entered doesn’t correspond to the country selected, we will cancel your order and notify you by e-mail. In the interest of security, we reserve the right to despatch the product(s) purchased on this site to the billing address belonging to the credit card used as payment and not to the nominated delivery address supplied by you.
You will need to ensure somebody is available to sign for receipt of the products at the delivery address. If there is nobody at the delivery address to take delivery and sign for the products, you can contact the courier to arrange a new delivery time. We cannot be responsible for any delivery problems arising from incomplete or incorrect address details supplied by you.
Delivery of an order shall be completed when we deliver the products to the address detailed in your order and the products will be your responsibility from that time. You own the products once we have received payment in full, including all applicable delivery charges. If you prevent delivery of the products by, for example, failing to supply the courier or your local customs, tax office with necessary information or documentation, or failing to pay local customs, taxes or courier’s administration fees so your package is returned to Paul Smith, any resulting return postage or courier’s administration fees incurred will be deducted from the amount refunded to you in respect of that order.
Click & Collect
You can also order your products for delivery to one of our eligible shops, a list of which can be found on our Click & Collect page.
We will send you a despatch confirmation letting you know your order is ready for collection at the shop you selected. You will need to collect your order from our shop within the timescale specified in our despatch confirmation or, if no timescale is specified, within 14 days of our notice that your order is ready for collection unless we agree a longer collection period with you.
Orders placed using our Click & Collect service will be treated as a UK order and will include UK tax (see Prices of Our Products section above).
If you are having your products shipped to one of our shops, when collecting your order you will need to present both:
Your order confirmation (either printed or on a phone or tablet device) AND
A valid photo ID (passport or driving license only) or the debit/credit card used to pay for the order.
For PayPal and e-voucher orders you will need to bring photo ID (passport or driving license).
If you authorise somebody else to collect the products from our shop on your behalf, they will also be required to present the information above. Please note, the valid photo ID is yours not the person collecting the order.
If you fail to collect your order within these timescales, your order will be returned to our warehouse and will no longer be available for collection. We will automatically refund the original purchase price of your order. Please refer to our Refund Policy below.
Returns and Exchanges
We will refund or exchange (where stock is available) any unworn/unused products at any time during the period from our despatch confirmation to the end of 28 days after the day on which you receive the products. This does not affect your statutory rights.
Your Right to Cancel
If you cancel your order from us within this period by returning the products, we will refund you the price you paid for the products provided they are in their original condition.
However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the retuned products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
We will also refund any delivery costs you have paid, although (as permitted by law) the maximum refund will be the costs of delivery by the least expensive delivery method we offer, provided that this is a common and generally acceptable method.
We will make any refunds due to you as soon as possible after you have cancelled your order, and in any event within the timescales indicated below:
(i) if you have received the product and we have not offered to collect it from you, within 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us;
(ii) if you have not received the product or you have received it and we have offered to collect it from you, within 14 days after you inform us of your decision to cancel your order.
If a Product has been delivered to you before you decide to cancel your order, you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel your order. Information about how to return products is set out below. If we have offered to collect the product from you, we will collect the products from the address to which they were delivered and we will contact you to arrange a suitable time for collection.
If you have returned the products to us because they are faulty or mis-described, we will refund the price of the products in full, together with any applicable delivery charges. As a consumer, you have legal rights in relation to products that are faulty or not as described, and these legal rights are not affected by your right of return and refund in these terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
Due to the nature of monogrammed products, returns, changes or cancellations are not accepted once an order has been placed. This does not affect your statutory rights. Payment will be taken at the time you submit your order.
For any further queries please contact our Customer Services who will be happy to assist.
Any refunds must be made through the website, following the returns procedure documented on the “Returns Form” supplied inside your original order. Any refund will be made in the same way as your original payment method.
Products ordered through our website or over the telephone can only be returned for a refund using these procedures. At the moment we cannot accept returns or issue refunds at any of our shops or in person at any of our return addresses.
Like-for-like exchanges or exchanges of a higher monetary value (where additional payment is required) can be processed at a Paul Smith shop (but not Paul Smith concessions or third party stores) at the manager’s discretion as so long as adequate proof of purchase is provided.
We always aim to honour an exchange during the exchange period above. If the product you require is out of stock we will contact you and give you a choice of an alternative product or issue you with a refund. We recommend you contact us ahead of time to reserve a product required for an exchange. If the item you require is of a higher value we will contact you to take the additional payment. We will ship the replacement product to your original delivery address, which shall be at our cost if the original product was defective.
Return of Products
You must return the products to us. Please try to return products in or with their original packaging with all their labels intact. The date your products were despatched by us will be detailed in the despatch confirmation email sent to your nominated email address that we sent you.
Please note that you are responsible for the products while they are in your possession. We recommend that you wrap your products safely and securely to avoid damage in transit back to us. You will need to include your completed "Returns Form", peel off the supplied return address sticker and send your package back to “Paul Smith Ltd Online Returns” to the applicable returns address listed below:
Customers in the United States
Paul Smith Returns, Unit 3, 125 Broad Ave
North Bergen, NJ 07047
Customers in Australia
Paul Smith, Shop 3052, 188 Pitt Street, Sydney, NSW 2000
Customers in all other countries
Paul Smith Online Returns, The Poplars, Nottingham, NG7 2PW, England
If you are in the UK:
We include a complementary Royal Mail returns label in all orders delivered within the UK. Simply attach the Royal Mail returns label to the package, take the package to the Post Office and obtain a proof of postage certificate from Royal Mail.
Alternatively, you can return your unwanted products via our free DPD Homecall Returns service. You can contact [email protected] with your order number and address and we will email you a DPD Homecall Returns label and details of local Parcel Shops. You should make sure all old labels are removed from the packaging and attach your DPD Homecall Returns label to the parcel and then drop off to your local Parcel Shop, obtaining a proof of postage receipt.
If you are outside the UK:
We offer a complementary returns service for Australia, United States and certain European countries. If we offer free returns to your country, this will be shown in your country’s section of our Returns and Exchanges page and on our product pages. Simply attach the free returns label to the package, take the package to your relevant postage office (as indicated in our returns portal following the procedure set out in your Returns Form) and obtain a proof of postage certificate from such office.
If your country is not listed as having free returns, you will bear the cost of return (such as postage) of the products you return to us unless they are faulty. If you return any products because they are faulty then we will bear the cost of their return. If you require an exchange on a faulty product, then provided we have stock available we will provide a replacement and you will not be charged for delivery when we send the replacement item to you.
If the return is coming from outside the UK, a return address label will be supplied with your order. As you are responsible for the return of the products to us, we recommend you pay to return your package by courier, recorded or special delivery service. We also advise you to obtain a proof of posting certificate if using the Post Office and arrange the necessary compensatory cover for the products.
Paul Smith uses DigiCert? SSL Web Server Certificates with EV that enables the most visible security indicator: the green address bar in high-security browsers, assuring you that the Paul Smith site is secure and your identity has been authenticated to the industry’s highest standard. When you see the green address bar and the DigiCert? Trusted Site Seal, you can be confident to proceed and complete your transaction.
When you shop with us or communicate your personal details to our payment system that then talks to our merchant provider, SSL allows all personal information, such as your credit card number, to be encrypted as it travels from one designated place to the next. Once received, the information is unencrypted and processed in the same way as a credit card transaction placed via the telephone. At no time is your credit card number stored on our website or in our online database.
Modern Slavery Statement
At Paul Smith we are absolutely committed to preventing slavery and human trafficking in our corporate activities, and to ensuring that our supply chains are free from slavery and human trafficking. You can read our full Modern Slavery Statement here.
Limitation of Liability
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for, death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession), any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples) and defective products under the Consumer Protection Act 1987.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations caused by any act or event beyond our reasonable control (including without limitation, flood, drought, earthquake or other natural disaster, fire, explosion or accident, labour or trade disputes or strikes, non-performance by suppliers or subcontractors or interruption or failure of a utility service). We will contact you as soon as reasonably possible to notify you if any of our obligations will be suspended or delayed, and please refer to the Delivery section above.
Complaints Procedure and Notices
If you are not satisfied with the level of service you receive, please do let us know by contacting us as below. If you are still dissatisfied with our response, then please write to us at:
Paul Smith Customer Services
Paul Smith, The Poplars, Nottingham, NG7 2PW, England
Any notice, which we are required to give to you regarding the services, may be sent by e-mail or first class-post to the address provided by you during your order process or your address you have registered with us from time to time.
Unless otherwise explicitly stated, notices to us must be sent by registered mail or by email to the address above.
Notices sent by e-mail are deemed to be received 24 hours after an e-mail is sent unless we receive a notification that the e-mail address is invalid. Registered mail and first class-post will be deemed received 3 days following the date of mailing.
These terms sets out the entire understanding and agreement between you and us in relation to your purchase of products from us. No other person shall have any right to enforce these terms.
Nothing in these terms shall create or imply any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of the provisions to which they relate.
If any provision in these terms is held to be invalid or unenforceable, such provision shall be struck out and the rest of the terms shall remain in full force and effect.
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
Our failure to act with respect to a breach by you or others shall not be considered as a waiver of our right to act with respect to subsequent or similar breaches.
These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with English law and you agree that the English courts will have exclusive jurisdiction for any dispute under this agreement.
Paul Smith Aust Pty Ltd: 469 Oxford St, Paddington, NSW 2021, Australia